Itel International

As an international, award-winning customer experience partner with operations across the Caribbean, Latin America, and the U.S., we empower you to outsource confidently. No matter where you are.

With a robust service delivery model that combines the best of nearshore, onshore, and work-at-home, we offer the flexibility and responsiveness needed now more than ever.

Our boutique-style solutions, diverse service platform, and state-of-the-art technology make us the ideal partner for forward-thinking brands who take pride in empowering their teams and improving customer experiences.

WHAT WE BELIEVE

Our Values

We have a thriving entrepreneurial culture sustained by our shared core values known as the 4Ys: Quality, Integrity, Reliability, and Family.

Here’s what they mean to us:

WHAT WE DELIVER

Quality

We don’t just talk the talk, we walk the walk by providing real and measurable results to meet our client’s strategic and tactical objectives. Our aim is to always deliver above and beyond what is promised.

HOW WE WORK

Integrity

Partnerships are built on trust, and trust must be earned. Our track record demonstrates that we have earned the trust of clients, staff, and industry colleagues who rely on our principled and sincere approach to business.

WHAT WE PROMISE

Reliability

Our word is gold. We always follow through on our commitments, and our infrastructure is designed to be resilient and robust enough to sustain operational demands and changes.

WHO WE ARE

Family

We consider all team members and clients part of our family. Through an inclusive and collaborative approach, we aim to ensure everyone feels they contribute to and are a part of the organization’s success.