JOB TITLE: Head of Administration/Administrative Manager
REPORTS TO: Assistant Vice President, Operations
LOCATION: St. Lucia
JOB SUMMARY:
The Head of Administration is responsible for the overall administration of Sagicor Life (Eastern Caribbean) Inc Southern Hub – St. Lucia, St. Vincent & Grenada. The incumbent will ensure that all operations within the Sagicor Life (Eastern Caribbean) Inc Southern Hub is in compliance with all government regulations, legal and regulatory compliance.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned.
Insurance Administration
- Implements approved corporate strategies, operational procedures, policies and standards.
- Manages day to day operations by planning, organizing, providing leadership and implementing approved controls for all administrative functions.
- Reviews operations and plans to meet requirements for new business, profit targets, compliance, administration and human resources with functional business heads.
- Recommends the recruitment and termination of staff in accordance with Company procedures.
- Conducts training and orientation – plans and facilitates training of staff.
- Accomplishes corporate results by communicating job expectations; planning, monitoring, and appraising job results; coaching; counselling, and disciplining employees, initiating, coordinating, and enforcing systems, policies and procedures.
- Monitors the legal and regulatory compliance functions including the periodic and timely submission of reports by the Compliance Officer and Regulatory Accountant.
- Directs and manages all customer service functions to ensure the highest level of service is provided.
- Establishes and administers policies and procedures to assure consistency for the customer experience.
- Ensures the accurate processing of payments and money is deposited daily.
- Ensure accurate reconciliation of Group Business Billings and payments.
- Monitors daily incoming and outgoing work and turnaround times for delivery are met via P360 system and workflow.
- Approves and disburses fund withdrawals.
- Ensure timely disbursements of all funds.
- Manages the resolution of customer and regulatory complaints, as appropriate.
- Liaises with other departments, vendors and third parties to requisition and maintain adequate systems and resources.
- Executes process improvement initiatives to improve customer satisfaction, process efficiencies and cost control.
- Prepares monthly performance reports.
- Monitors, evaluates and notifies Sagicor Life (Eastern Caribbean) Inc Head Office of legal and regulatory changes and business issues which may impact activities of any of our operations including decisions made, sanctions imposed, and standards issued by relevant financial services industry regulators/authorities or judicial body. Keeps Sagicor Life (Eastern Caribbean) Inc Head Office up to date on actual, proposed or pending legislative changes.
Other Administration
- Manages leasing of facility space and resolves any tenant issues that may arise.
- Manages receipt of rents and other charges from our properties.
- Manages and overseas Crisis Management and business continuity plan for operations.
- Maintains a safe and secure work and business environment.
- Evaluates performance of managers, supervisors and other staff in compliance with established policies, and in line with the goals and objectives via Success Factors system.
- Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; and analyzing variances.
Property Management
- Ensures the building and grounds are well maintained.
- Ensures that all rented offices are well maintained.
- Liaises with service providers to ensure any maintenance work required is carried in a professional and cost-effective manner.
Compliance Duties
- Reviews compliance with the Company’s anti-money laundering and anti-terrorism policies and procedures.
- Ensures that adequate compliance training is provided.
- Analyses transactions and verify whether any are suspicious or unusual.
- Reviews all internally reported unusual or suspicious transactions and to assess completeness and consistency with other sources.
- Keeps records of internally and externally reported unusual or suspicious transactions.
- Prepares and files the external report of unusual or suspicious transactions and on terrorist financing activity.
- Is up to date on local and international developments on money laundering and terrorist financing and makes suggestions to management for improvements in the Company’s anti-money laundering and anti-terrorism policies and procedures.
Other
- All other duties as may be assigned from time to time.
KNOWLEDGE & SKILLS REQUIRED
EDUCATION/EXPERIENCE:
- A bachelor’s degree in management studies, Business Administration or its equivalent from a recognized tertiary institution
- Three (3) years’ working experience in a supervisory capacity.
- Excellent interpersonal skills including the ability to foster an environment where team spirit, demonstration of strong internal and external customer service and collaboration is the norm.
- Coursework or certification in insurance related programs.
- FLMI designation would be an asset.
- Sound knowledge of the Company’s products and services
- Sound knowledge of insurance regulations and compliance standards
- General knowledge of Branch procedures
- Highly proficient in the use of Microsoft Office software and demonstrated capability to use a range of technology solutions
- Sound analytical and problem-solving skills.
- Ability to communicate effectively both orally and in writing.
- Proven ability to adapt to and manage change
Deadline for submissions is Friday October 18th 2024
Please note that only shortlisted applicants will be contacted.
